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New Car Sales: 855-240-8830 Press 2
Pre-Owned Sales: 855-240-8830 Press 3
Service/Parts: 309-454-1222

FAQs: O'Brien Mitsubishi of Normal

Here at O’Brien Mitsubishi of Normal, our staff is dedicated to ensuring all of our customers are happy when they leave our dealership. It doesn’t matter which department you visited, we want to answer all of your questions and go home with the car of your dreams. Check out our FAQ for answers to some of the questions we get all the time. If you don’t find what you are looking for, give us a call at 855-240-8830 and someone will happily assist you.

Cars

Q: Why is test driving a car important?

A: There’s nothing wrong with doing a little window shopping when looking at the 2018 Mitsubishi Outlander, but the best method is taking a car for a test drive. A test drive helps you get the true feeling of the car as it meets the road.

Q: What is the difference between used and certified pre-owned?

A: Whether you want to buy a used car or a certified pre-owned vehicle, you should know the important differences between the two options. Used cars offer a bigger variety when it comes to makes, models, and model years. Certified pre-owned cars must be put through a thorough inspection prior to being displayed on our lot.

Service & Parts

Q: How important is car maintenance?

A: Having regular maintenance performed on your vehicle will ensure that it will operate its best for longer. When you schedule regular maintenance at the service center at our car dealership near Peoria, you will have peace of mind knowing that your car will run smoothly.

Q: How do I know when I need an oil change?

A: Quite possibly the most important service that can be performed is an oil change. This should be performed every 3,000 to 5,000 miles or every three months, whichever comes first.

Finance

Q: How do I find out what my trade-in is worth?

A: Our Normal Mitsubishi dealers who specialize in finance will give you all the answers you seek when finding the value of your trade. If you require an instant value, you can use our KBB Instant Cash Offer tool on our website.

Q:  Can I buy a car with no credit? 

A: At O’Brien Mitsubishi of Normal, our team works with drivers who have all types of credit--bad, great, little, or none--so they can drive off in the vehicle of their dreams.

General

Q: Are you open on Sunday?  

A: O’Brien Mitsubishi of Normal is closed on Sundays. However, we are open from 9 a.m. to 8 p.m. Monday through Thursday, 9 a.m. to 6 p.m. on Fridays, and 9 a.m. to 5 p.m. on Saturdays.

Q: Why should I choose your dealership?

A: When you are in the market for a new Mitsubishi car, we are your go-to Mitsubishi dealership serving the Normal, IL area and the surrounding areas of Bloomington, Peoria, and Champaign. Our knowledgeable and experienced staff is dedicated to providing you with excellent customer service no matter the reason for your visit.