Online Shopping FAQ
Q: How do I shop for a car online?
A: Explore our lot without ever setting foot in our dealership! All you need to do is navigate to the new and pre-owned tabs at the top of our website. From there, you should see a dropdown menu of our new vehicles, current offers, and more. Navigate to “New Inventory” and “Pre-Owned Inventory” to narrow down your options by model, year, price, etc.
Q: What online shopping tools do you offer?
A: In addition to our online inventory, we offer a variety of shopping tools. For example, our online finance calculator lets you get an idea of what your monthly payments will be on your new car. Contact us today to learn more about our additional shopping tools.
Q: How can I learn more about my vehicle options at home?
A: Browse around our website and check out our blog! If you’re worried about budgetary constraints, then contact our finance team. We’ll work with you to get the best deal on the vehicle you want.
Q: What models do you have available for online shopping?
A: We display our entire inventory right here on our website—both our new and used selections. Whether you’re interested in the Mitsubishi Mirage or the Mitsubishi Outlander Sport, you can view photos and a list of included features. From there, you can schedule an appointment to see it in person and take it for a test drive.
Q: What if I change my mind or don’t like the actual vehicle when I test drive it?
A: Prior to signing your paperwork at the time of delivery, you are under no obligation to purchase or lease the vehicle. If you are not satisfied with your test drive experience, let us know prior to signing the final documents and we will be happy to address the problem.
Q: How do I apply for financing online?
A: Thanks to our online finance application, we can help you determine your credit eligibility so you can drive off with confidence. Just submit your vehicle of choice, along with your personal and financial information, and our platform will provide you with a range of financing options to choose from.
Q: What happens after I submit the online finance application?
A: Once you submit your application to us, our finance experts will look over your information and get back to you with your financing options. We'll help you select the payment and rates that best fit your lifestyle and budget, and if you have any questions along the way, we'll be here to help.
Q: Can I save my transaction and come back later?
A: This feature is not yet available. There is no option to save your work in the middle of the online shopping process.
Q: Can I trade in my current vehicle and use those funds as a down payment?
A: We are proud to offer a comprehensive vehicle trade-in program here at O’Brien Mitsubishi of Normal. You can receive an estimate right here on our website via our Value My Trade tool. An official value will be provided following an in-person appraisal. You can use these funds toward the down payment of your new car purchase.
Q: Why are you providing an online shopping system?
A: We want you to have the option to shop for your new vehicle on your own time and at your own pace. Our online tools offer you further control over the process and limit the time you need to spend at the dealership.
Q: How do I know this is a safe way to buy?
Q: How quickly can I expect my new vehicle to be ready?
A: O’Brien Mitsubishi of Normal typically requests 24 to 48 hours to prepare your new vehicle for you. If you happen to need it sooner, feel free to contact us.
Q: How and when do we complete the final paperwork?
A: All final paperwork will be completed at your scheduled appointment.