O’Brien Reviews
James is great! We love James, he’s the best in Bloomington! Go get your new Mitsubishi from James!
JP was very informative and helpful as I’ve never purchased a car before. I had a wonderful experience here, highly recommend working with JP of you are thinking of purchasing a car.
One of the most knowledgeable dealerships I have ever been to in my 22 years of vehicle shopping. The staff was incredibly kind and I now have a new pedestal for what customer service should be
There was no better dealership, when you come here you get what you pay for. Top shelf service, with wonderful employees to guide you through choosing the right car
I recently bought a car from JP and he made the experience so enjoyable and efficient! I highly recommend buying a car from him if you’re in the Bloomington Normal area
Cole Morgan was the best! He made the entire process exciting and enjoyable. O’Brien is the best and I would recommend Cole to anyone!
We have purchased several cars from O’Brien Mitsubishi over the years. Cole has been patient and respectful. Shows us how to work the navigation system and other aspects of the vehicle that we are not familiar with. We would recommend Cole anytime!
Friendly and knowledgable staff, very nice facility. Every time I have needed a vehicle they have went above and beyond to help find the one that met my needs
I had a good experience at this dealership. The staff was friendly, helpful, and answered all my questions. They made the process smooth and less stressful than expected. I appreciated their patience and professionalism throughout everything.
James lives up to his name for sure! James Rule was very attentive and took the time to address my needs for a safe and reliable car, while scoring me an amazing deal at the same time!!! For first time buyers, this place rocks, they work with you as best as they can and they’re all amazing!
The service I received was top notch! Cade my salesman was very thorough and courteous. I am a special case and they were able to get me financed, no problem!
Great people especially James Rule. Good pricing with excellent service. 10/10 would recommend buying a car from here again.
Courteous, professional, worked hard to get a great deal for me! A really great team!
Ariess was such a wonderful help making my whole trade in process nice and smooth!
Cade and Zach worked hard to make the process of buying my first vehicle as smooth as possible. I’m beyond happy.
My brother went in and bought a car from Aries and she was nice and so helpful. Amazing experience!
Ariess was very out standing. At first I couldn’t decide what I wanted. I went to each dealership and once I got to her she help me find exactly what I needed. If your in Bloomington go to Mitsubishi ask for Ariess.
I purchased my car from O’Brien Mitsubishi! I got to sell myself a vehicle! I had an amazing team behind me helping in all directions! I love where I work and I’m super greatful for everyone behind the scenes! O’Brien Mitsubishi Rocks! 👏👏👏🎉
Worst attitude I’ve ever seen, uses AI to get you in the door, then berates you, didn’t even greet my partner. Horrible.
Cade and his boss are amazing. Cade was very friendly and helpful. His boss was able to help us get a better payoff for our old loan and gave us a great discount on a new car! We are so thankful!
I bought an outlander sport and had an issue due to a recall, so I went to Obrien to check my options. 1st I talked to Bill from service and found out the car was in pretty bad shape (2011) but Bill was super cool and helped me find an alternative and introduced me to jay the sales manager, super friendly guy, he introduced me to Cade from sales, this kid needs a raise and a day off! He made me feel like his new best friend and not a random customer. Despite having to multitask a bit he was never ... Read More DealerRater - Dec 13, 2025
I really appreciated that Cole went above and beyond throughout the process, he has great customer service, and made the trip to Bloomington worth the drive. Thank you !
Jay, Cade and the sales team were great. Two thumbs up and a couple of toes.
This review is From Kathy Watson, We were treated very well at O'Brien Mitsubishi. We have purchased multiple Mitsubishi's over the years and really trust the service department. Ariess was very professional and inviting! The process was smooth. We purchased a 2025 Outlander Sport SEL. Great customer service and friendly faces!
When I was stuck in a high payment high interest car of my own that was by all means beautiful, but definitely a financial burden, not only did James Rule put me in a car with better pricing by he put me in one of the most beautiful cars in the lot while doing so! It was smooth, quick, and I am beyond happy with my new ride! Thanks again James!
I had the pleasure in working with Cade Clarke! I reached out knowing what I wanted. He took the time to keep great communication and went above to send me videos on a couple different occasions. He was knowledgeable, very accommodating, and just an all around very nice person. I will definitely recommend this dealership in the future. Jason helped us finalize all of the paperwork. He was quick, thorough, and very friendly. Made my daughters morning by giving her a high five! Sometimes the littlest things have the biggest impact! I have never experienced such a smooth transition to ... Read More DealerRater - Aug 10, 2025
Do to my disability Aries brought me my brand new car. She sat with me and was very paty with all the questions I had
James Rule, Jay Miller you guys are awesome Holly loves her new Outlander Sport. And the deal was great
Had the pleasure of a great used car buying experience from O'Brien Mitsubishi & specifically Cade. The whole process far exceeded expectations, to which I'd recommend to any family or friends. On my visit I notified Cade that I had some time for the process, but maybe not the usual length for these type of processes & he was able to still make it all seamlessly easy & quick. Had to wait for one thing to be fixed in the vehicle & Cade even went as to bring it to me on his off day, so again would ... Read More DealerRater - Jan 15, 2025
Great service and awesome people. Very direct and helpful.my sales rep was on another level
Great sales service. I had taken a test drive there the week before and had a pretty good idea of the vehicle I wanted. Cade Clarke’s low pressure pitch and presentation during said drive was the reassurance I needed to commit my purchase. The overall process was very quick and streamlined. I was able to trade in my old car within about 2 hours from arrival. I will definitely return to this dealership for all my service/sale needs.
I found Cade Clarke to be extremely accommodating. I already knew which vehicle I wanted to buy when I went into the dealership. He was very knowledgeable about the vehicle. The few things he didn’t have an answer for, he researched and was able to explain in a timely manner. He tried to make the entire process as easy as possible. No high pressure here. Before I drove off the lot, Cade spent a good deal of time going over all the features of the auto. So in this way, I feel very comfortable recommending him as your next ... Read More DealerRater - Dec 12, 2024
Great service and smooth process! Cade was very knowledgeable and easy to work with. He was thorough in finding exactly what our family needed. I would highly recommend this dealership!
This is the first dealership I have been to where they actually took the time to figure out what I needed and what type of car would fit my family and I. Super nice staff and I will definitely will be reaching out to Cade for all of my car needs in the future.
Excellent service!! Staff was amazing, friendly, and the most helpful! I would highly recommend. After losing my car to a deer, they made sure to meet all my needs quickly and efficiently.
Best experience I have ever had buying a vehicle. Went the extra mile to get my loan on terms I needed. Will be back.
The dealership is very clean and lots of friendly people in there. James Rule helped me out he was very nice and understanding and helpful.
Always a pleasure working with OBrien Mitsubishi. Personally purchased 5 vehicles from them in the last few years and never once had a bad experience. I know what I want and they help me get it! Always a quick and easy process. Most recent purchases were l with James Rule and he was great! Knowledgeable and was in and out in 30 minutes.
Ariess got me into a new car. It was a fast and easy process and she was very helpful.
O’Brien Mitsubishi made it such an easy process to come in and sign my paperwork and pick up my car and head off the lot with it!!!! Took no more than 30 minutes!!!
I’ve worked with a number of dealerships over the years. O’Brien Mitsubishi outpaces the competition in both sales and service. Service team is there when I need them and gets the job done right at fair price. Sales team act as trusted advisors - helpful without any high pressure tactics. James Rule made my last purchase a breeze. Thank you James!
Recently purchased our 5th vehicle from OBrien Mitsubishi was a great easy experience as always!
We had a great experience buying our new vehicle. Everyone was friendly and helpful and we left very happy.
Very pleasant experience! I’ve bought my last 2 cars from this dealership. Thank you!
My experience was great overall. I really enjoyed working with Cade who was very knowledgeable about the available inventory and interested in meeting my needs.
James was awesome once again, always have the best time popping in looking through the stock and getting the exact car that suites me!
I had a good time being able to look at different options to find my best fit! James helped me figure out my best choice and was super helpful!
Always a pleasure working with James Rule, he makes the car buying process quick and painless!
We went in to get some numbers for a car where we were met by James Rule. He made us laugh and he was very helpful. We will for sure be sticking with this guy in the future!
Friendly and easy to work with Team at O'Brien Mitsubishi in Normal. Salesman Cade Clarke took great care of me and I definitely recommend working with him if you are in the market for a vehicle. I was in and out in under 2 hours with a new vehicle.
Clean, friendly vibe all around. Everyone was helpful and willing to come and talk to me.
My husband and I recently got a PHEV Mitsubishi from James Rule at O'Brien Mitsubishi of Normal, and it was a fantastic experience. This is the second time we have done business with James, and he continues to impress us with his professionalism and friendliness. He made the entire process smooth and enjoyable. I highly recommend James and O'Brien Mitsubishi of Normal for anyone looking for a great car-buying experience."
Cade found exactly what I needed and Billy offered up some great financing. The whole experience was a breeze.
Josh, and Sage got me amazing car, with bad credit. Looking for a car they're your go to. Thank you guys♥️
Mr.Rule came through and saved the day with helping me find a beautiful car everything that I wanted down to the details n features that I wanted!!! Thanks again
I found Jim Rule to be a very down to earth guy who handled my needs promptly and was very cooperative with me. He explained everything thoroughly throughout the buying process and added in just the right amount of humor at just the right times. I would strongly recommend Jim for anyone looking to buy a vehicle from a top not professional salesman. Sincerely, Steve Milligan
James and the team at O’Brien made it easy. I drove a couple of hours to get exactly the car I wanted, because they priced it right and made sure we had everything ready to go when I arrived.
I would like to express our sincere admiration for your outstanding effort. We appreciate everything you’ve done to help us find a car for our family. I know me and my husband can be a handful at times but you’ve always been respectful , supportive most of all you have patience. James Rule you’re the best !!!
I worked with Sage and Joshua and they were able to get me into a great vehicle even though my credit wasn’t the best. They also were able to get me a great payment plan which was something I was something I was very happy about. They both were very efficient and professional and really nice people to work with. I would definitely get another vehicle through them.
Went to buy a car at Obrien Mitsubishi after wrecking mine. I needed one quickly and James Rule did exactly that! He was very professional and personable. I'm very happy with my car and with the service I got with James.
I will keep coming back to this dealership as long as I can work with Mr. D Huckelberry, It is so nice to see a young man with such impeccable manners, and That makes the world a difference. I have left other dealerships because I felt hounded and harassed and followed and they were rude and No manners , nobody enjoys that kind of buying experience ! Thank you, Mr. Huckelberry ! I would buy A vehicle from you any day!
Excellent custom service from Andrew today Feb22 2024.. O’Brien has always been great to deal with for vehicles (:
Was looking for a cheap car for my 16 year old. Told James the price I was looking for and he came through.
We found O'Brien Mitsubishi through an online search for a dealer that had stock on the lot. Drove almost 3 hours, and it was worth the drive. Our salesman James Rule was very accommodating, and answered all of our questions. He made the deal pretty trouble free, and for once-we didn't feel like we'd been through a prize fight-just to get a car deal done. I also appreciated the finance dept, as Billie was very helpful also. I'd recommend this team. Thanks, Jerry and Linda D.
Amazing experience! James Rule took great care of my needs and what I was looking for! Highly recommended this dealership!!
Jay Miller responded almost immediately when I inquired in their website. He was able to get me the information I needed. The deal was fast and easy!
Jay was great, very knowledgeable. He was able to find us the new vehicle we wanted in record time!
I came in and was greeted By Dalton Huckelberry ,He was very respectful and extremely helpful and made me feel comfortable without being pushy or overbearing! I would definitely come back to this dealership , to see him.
I will definitely be recommending this dealership to others. I came in and Dalton worked with me, he was so kind and helpful!
They treated me like family and Welcome me with open arms And I will be back.
went in today looking for a car and james rule greeted me at the door and helped me as much as possible! i really appreciate his help but unfortunately i was not able to find a match, i look forward to going back in the future and get the same help i did from james
If it wasn’t for Sage and Josh I wouldn’t have a vehicle right now. I’m grateful for their patience and support. If you want this from a car dealership, go see these two at O’Brien Mitsubishi in Normal.
If you are looking in buying a car you should come to O'Brien Mitsubishi. James Rule can help with whatever you need he was quick and honest. It was a very pleasant car buying experience
Josh and Sage were spectacular and provided exceptional Customer Care and Services! Both Josh and Sage truly exercised patience and took time with us on our new car purchase. We will absolutely recommend them to anyone searching for a new vehicle!
I got the best service help and treated like royalty..Made a woman feel good they wasn't trying and never threw Xtra charges on me. I felt more positive after buying my first brand new car. Thanks JAMES RULE..You deserve the top #1 car salesmen..Yalls car lot won me over..Thank you..Love everything about you..
Let me just start by saying thank you again to sage & Joshua went online looked at some inventory left so info got a text from sage she sent me a link filled out the application she called me ask a few questions told me what was needed I sent it all while I was workjnb she called me back within 2 hours told me we was good to go I set up an appointment made it there at out by 6 with a new vehicle when I tell you joshua and & Sage are the best if they tell you come ... Read More DealerRater - Nov 29, 2023
This place had me in and out the door in just a few hours with an amazing deal on a good car
Sage and Josh are the best they are very kind and welcoming they make you feel right at home and they get straight to the point and go into detail breaking things down to help me and others get a car in our budget I highly recommend these two!!
Sage and Josh beyond amazing definitely broke down every step for me had me driving off with a less head ache and something that fit in my budget with out hesitation payments are definitely responsible definitely recommend there business and with a car fax
After going to multiple dealerships and having a miserable time James Rule really helped take the stress out of the situation. He listened to exactly what I needed and did a stellar job making sure all my needs were met. 10/10 experience.
This is the third time I’ve bough a car from this dealership everyone is extremely nice James Rule help me with my purchase could not of been more nice or helpful highly recommend O’Brien Mitsubishi
I went to the dealership looking for something small and good on gas. James rule helped me find what i was looking for. He was nice, patient, and i never felt rushed at all. Defintely going to recommend this dealership to everyone i know. Their service department is top notch too, took my other mitsubishi there and got excellent service as always.
Best experience yet! I have bought several vehicles from James Rule and he's always so kind and hard working. I was looking for a very specific new Outlander and he found it for me. If you want someone who works hard for you go see James Rule I promise he will do everything he can to get exactly what you want.
A few days ago I spoke to James Rule over the phone and today we came in to look at a few of those options. Unfortunately right now we can’t afford it but as soon as we are able to buy we will definitely be coming back to James Rule!
I went into look at a new car for the winter where I was greeted by James Rule. He was very charming and funny. We looked at a few great options and we will for sure be back to buy from this guy! Thank you so much James!
The Mitsubishi dealership is the Best. This is our 4th Outlander and we love them. We just traded our 2022 outlander Es and purchased the 2024 SE. . Also we purchased our son the Mitsubishi mirage G4. We loved our Salesman James. James listened to what i wanted in our next Outlander. James called me and told me he had my Outlander. We love it!. Thank you James. My son also loves his 2023 Mitsubishi mirage. .
Incredible experience! Tyler was great and so was the price on the car. I will definitely be a Repeat customer.
We had a great experience with Tyler and Billy buying our new Outlander. They were very friendly and informative, and the buying process went very smoothly. We're really liking our new vehicle!
The dealership had a very friendly atmosphere, it smelled clean and everybody there was super nice.
Was in a pinch and needing a new car to replace my junker and was so easy to do here!
Absolutely love my new Outlander from O'Brien Mitsubishi. Their salesman James Rule helped me find the perfect vehicle that fit my budget and needs, and the whole process was quick and simple. I highly recommend James!
Kiara is the best!!!! She's so friendly and helpful!! She's a awesome person
Tyler was awesome, attentive, super helpful, and very knowledgeable. The financial manager was equally fantastic! Smoothest car purchase we have had.
Excellent buying experience. Kaira was friendly and helpful. We were her first car sales and were honored that we were!
We were pleased with the service when buying our Mirage. Keira was especially helpful and pleasant to work with!
First time working with this dealership and it was fast and Easy! Tyler was amazing to work with! We definitely will be back.
I have bought 4 cars from O'Brian mitsubishi. 2 from James Rule, he is so awesome. He has always helped us find what we need and goes the extra mile to make sure you get the deal you need too. Thanks so much. I tell all my friends and family to go here. Took my step son in law here to get his first car. And James made sure he got the car he want too. I love coming here. Thank you to O'Brian Mitsubishi and James Rule for always helping us.
The office staff and Tyler were great. Very efficient and kind. The detail on the car not the best I have seen the trunk department untouched but I got it done.
James Rule rules! He is extremely pleasant and easy to work with. He is generous with his time and very friendly. He made buying a care hassle-free. I've been telling all my friends to seek him out!
I have bought my last 3 vehicles from O'Brien Mitsubishi and will continue to buy from them. James Rule made my car shopping experience amazing. He put in the work to find me and my family the exact vehicles we want. Made the process of buying a car a pleasant experience. Top notch customer service! If youre looking for new or used vehicles, James at O'Brien is simply the best.